Forming a good relationship with a client is the foundation of a lasting engagement. Cecropia Solutions prides itself on the long-lasting relationships we have formed with so many of our clients. Here are a few important points to consider when building a relationship with a client:
- Be Patient: Building any kind of relationship takes time. Be observant and use this time to get to know your client. Learn what they like and what they don’t like in terms of a business relationship.
- Learn your Client’s Business: This is probably the most important point. Service providers that don’t understand the business of their clients are limited in their ability to serve them. Cecropia Solutions takes great pride in the fact that our software and QA engineers strive to gain a deep knowledge of the business of our clients and, because of that, we provide a much greater value than a regular team of coders could.
- Ask Questions: If something isn’t completely clear, always ask questions to gain a better understanding of it. Clients appreciate questions that help a service provider gain a better understanding of their business and their projects. You should never stop trying to expand your knowledge base in that regard.
- Always Check your eMail and Chat: It’s important that you respond to your client’s emails as quickly as possible. If you don’t have an answer, rather than letting an email sit, reply and let the client know you will get back to them as soon as you have an answer or resolution. You will instill confidence by simply acknowledging the receipt of their request even if you are still waiting for information that they need.
- Don’t Be Afraid to Apologize: Nobody is perfect and sometimes service providers make mistakes. If you make a mistake, don’t try to justify it or sweep it under the carpet. Apologize, and more importantly, learn from your mistakes.
- Communicate, Communicate, Communicate: Don’t forget to communicate everything, and by everything, I mean everything. Make sure that your client is aware of things like holidays, vacations, unforeseen challenges or potential delays in the project. Your client will appreciate all the information that you share with them, and don’t wait until the last minute!
Article written by Natalia Montoya